Guide

Questions to ask before you sign

Service response, fueling, who connects it, weekend coverage and billing details.

About the equipment

What is the exact model and rating, what voltage and phase does it produce, what is the fuel capacity, and what is its recent service history? A rating on a quote is not the same as the unit that arrives.

About service

What is the guaranteed response time if it stops, does that apply at night and at weekends, and who do you call? Get a number, not a general assurance.

Ask whether a replacement unit is available and how quickly.

About the connection

Who performs the electrical connection, is an electrician included or your responsibility, and what cable and distribution comes with the unit? This is where most disputes start.

About the money

How is the rental period counted, what counts as overtime, what is the fuel policy, what does the damage waiver cover, and what happens if you keep it longer or return it early?

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